News & Information

Temporary Hours and Processing

Due to the well documented COVID-19 outbreak the Program will have shortened hours. They are: Monday – Thursday 8:30 am until 3:30 pm.  Friday 8:30 am – 12:30 pm. Please note these hours may change and/or not all staff may be available during work hours.

Family Care, Independent Care Reimbursement Processing

At the current time processing has not been greatly impacted. While standard business turnaround is up to 30 days the Program expects to continue processing at current turnaround times until circumstances change. Please note the Program has received calls about mail delivery being slower than usual to some areas.



Administrative Guidance Regarding Changes in the Program’s Manner of Processing Claims



Program Achievements

  • Program’s sustainability at current benefit levels more than 30 years.

  • Reserves reach $500 million.

  • All major Virginia hospital networks including INOVA, HCS, Bon Secours, Sentara, Carilion participate.

  • Administration still low at 7-8 percent

  • More than 90 percent of all Virginia births covered

  • More than 390,000 hours of home-care

  • More than 6,500 therapy sessions

  • More than 30,000 miles of medical travel reimbursement