Below are details regarding media inquiries, publications, and Program accomplishments.
Media Inquiries
Dawn McCoy, MPP (dmccoy@vabirthinjury.com)
Executive Director
804-330-2471 x3071
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA 23225 Phone: 804-330-2471 Fax: 804-330-3054
Press Releases
New Partners Announced (May 22, 2025)
2024-2025 Program Achievements
Since April 2024, the Virginia Birth-Related Neurological Injury Compensation Program (VBIF) team has accomplished the following:
Operational Efficiency
- Implemented an enterprise-wide project to update all standard operating procedures (SOPs) and process documentation.
- Conducted a review and modernization of operational workflows to ensure accuracy, efficiency, and consistency across all administrative functions.
- Updated process workflows to foster greater cross-team collaboration and re/training for new staff.
Program and Claim Processing Improvements
- Onboarded a new claims Administrator and streamlined reimbursement processing through a retooled workflow and HIPAA-compliant online portal
- Achieved 48-hour response rate at 95%+ started in July/August 2025.
- Enhanced claims processing, reduced turnaround time, implementing direct deposit, and streamlining claim review for faster, more accurate reimbursements.
- Launching additional performance metrics and claims administrator evaluation.
- Improved organizational efficiency by examining legacy IT, record retention, and CRM systems to streamline workflows and support data-driven decision making.
- Created a more claimant-friendly culture with a new pilot case management team and focused on collaborative efforts.
- Hosted two instances of online training sessions (English and Spanish) in group and 1:1 format to inform admitted claimant families about a new claims processing portal.
Team and Culture
- Launched a Parent Engagement Committee to reinforce admitted claimant family interface with staff.
- Initiated a full Program benefit review and consulted appropriate state agencies.
- Implemented executive-level leadership team to reinforce accountability.
- Transformed team and culture with first-ever departments, expanding from 5 to 18 full-time employees with modernized job descriptions.
- reinforcing oversight, and quality assurance.
- Maintained a 90%+ retention rate with focus on succession planning, cross-training, and maintaining institutional knowledge.
- Trained all employees on HIPAA and reinforced policies that support sensitivity, confidentiality, and professionalism.
Communications and Stakeholder Engagement
- Responded to and fulfilled nearly 100 requests submitted under the Freedom of Information Act (FOIA).
- Created and Maintain outreach with state agencies and responsiveness to other related stakeholders.
- Launched additional claimant family mailings, satisfaction surveys, and initiated website announcements.
- Launched a website refresh project to modernize landing pages and resources.
Financial Management and Stewardship
- The Program’s sustainability at current benefit and administrative expense levels is more than 50 years (see the most recent actuarial report here). Maintained reserves of non-state funds at $835 million (as of 11/11/25).
- Recommended and supported creation of a Board Audit and Finance/Budget Committee to strengthen governance.
- Strengthened internal controls to ensure greater transparency. Collaboration with external auditors to address prior audit findings, implement corrective action plans, and maintain ongoing compliance.
- Redesigned the Participating Physicians Agreement tracker with digital certification, expediting processing.
- Maintained ongoing investment updates in collaboration with the Program’s fund manager.
- Complied with the Program’s Investment Policy Statement (IPS) and aligned investment strategies recommended by the Investment Committee.
- Initiated forensic audit and engaged Counsel. Recovered $1M from an insurance claim following employee theft.
- Kept administrative expenses at around 10% ensuring cost-effective operations while supporting Program growth and quality.
Program Highlights
Funded entirely by participating medical providers, the program operates without taxpayer dollars as a no-fault alternative to malpractice litigation, lowering legal costs while providing comprehensive benefits.
- All major Virginia hospital networks include INOVA, HCS, Bon Secours, Sentara, Carilion participate
- More than 90% of all Virginia births are covered
- More than 390,000 hours of home care support
- More than 6,500 therapy sessions
- More than 30,000 miles of medical travel reimbursement
Core Benefits:
The Program offers approximately forty benefit types and acts as a payer of last resort after private health insurance or other allowable sources to cover costs (excluding Medicaid and other primary federal payers). Key benefits include:
- Medical and hospital care
- Therapy services
- Reimbursement of private insurance premiums
- Funding for handicapped-accessible vehicle and home modifications
- Family or independent care reimbursements
- Loss of future earnings payments (ages 18–65)
- Dental, funeral, and counseling expense reimbursements
- Special equipment such as wheelchairs and communication devices
- Assistive technology and nursing care
- Dedicated case management for coordinated support
