The Vision Expense Reimbursement Portal hosted through Rising Medical Solutions (Rising), is earmarked for admitted claimants’ families.
It is a free, user-friendly, HIPAA compliant portal that streamlines and expedites claim submissions. The Vision Portal allows for claimant families to submit 24/7 questions, checklists, and information (see below).
- Streamline claims and time sheet submission and tracking
- User friendly access with form/page uploads into the platform.
- Options to mail or fax your time sheets. Please mail all documentation to 5540 Falmouth St Suite 203, Richmond VA 23230.
- Fax timesheets to 877-259-7473. Emails with attachments will no longer be accepted through either the Program or the Administrator’s email addresses.
- Direct deposit option for reimbursement. Enroll for this option through MCI/Rising at https://www.risingms.com/enroll/.
- Checklists to manage documentation and claim reimbursements.
- Tracking feature to stay up to date on your claim reimbursement.
Frequently Asked Questions (FAQs)
- A list of FAQs will be posted here during the week of August 18, 2025.
- For access to the claim reimbursement and related forms, go to Claim Submission Forms.
- For claim reimbursements submitted to the Program previously (not the Rising Vision platform), the Program staff is working to finalize the processing no later than August 31, 2025, or sooner.
Claim Submissions
Where do you send claim reimbursement requests? Use this chart to determine whether you submit claim reimbursements directly to the Program or to the Program’s Administrator, Rising Medical Solutions via the Vision Portal.
For admitted claimant families submitting claims for housing benefits (home modifications), Trust Homes, or vans, please email the Program at claimantsubmit@vabirthinjury.com.
Tutorials and Demos
- For tutorials and demonstrations on how to navigate the Vision Portal, please contact vbif@risingms.com.
- Virtual, recorded or 1:1 training session. If you are unable to attend the training sessions, a recorded training video will be posted within the secure Vision platform.
Agency Invoice Submission
Where do you send agency invoices and related documentation? Rather than email or fax for your invoices, please email invoices to agencysubmit@vabirthinjury.com.
Related Program Announcements
Please see the most recent Program announcements below.
Letter to Families from August 13th, 2025
Problems or Troubleshooting?
With these modifications, our team is prepared to assist with your inquiries and requests for support and provide responses accordingly. As always, please email any questions to the Program’s mailing address or email to admasst@vabirthinjury.com.