Inquiries
Please submit your inquiry via the Program’s Online Portal.
Alternatively, go to the right-hand side of this screen to get to a more detailed page on the Program’s website for specific assistant including Claimant Families, Physicians, Hospital Systems, or Insurance Carriers.
Program Team Contact List
Contact the team via the Program’s telephone number at 804-330-2471, extensions are below. Normal business hours are 8:00 a.m. – 5:00 p.m., Monday – Friday (except for state/federal holidays or emergency closures. Closures are posted on the Program’s website). Team members check email and voice messages throughout the day and are expected to return calls within 48 business hours.
Claims Support and Processing
Razaz Ali, Claims Processing Manager,
rali@vabirthinjury.com x3098
Bri Tocci, Senior Claims Specialist,
btocci@vabirthinjury.com x3099
Alexander R. Smith, Claims Manager, (trust homes, housing)
asmith@vabirthinjury.com x3094
Robert Judon, Claims Specialist (new, replacement, and loaner vans)
rjudon@vabirthinjury.com x3087
Banx Drummond, Claims Coordinator,
bdrummond@vabirthinjury.com x3078
Case Management (Program Entry, Claimant Support, DME review) admasst@vabirthinjury.com
Charmin Davis, case support
cdavis@vabirthinjury.com x3080
Danesa (Danni) Foster, Claimant Intake Coordinator/Admin (Entry/Onboarding)
dfoster@vabirthinjury.com x3093
Finance (Accounting, Caregiver Reimbursements, 1099 Inquiries) finance@vabirthinjury.com
Michelle Alvarez, Account payables/processing Manager,
malvarez@vabirthinjury.com x3092
Patricia St. John, Account payables/processing,
pstjohn@vabirthinjury.com x3091
Vacant, Provider Relations Coordinator (Hospitals, Physicians, and Insurance carriers), x3040 * Note: Paula Ward retired from the Program on 6/27/25 and all inquiries may be sent to receivables@vabirthinjury.com
Program and Agency Support (Program Analysis, Agency Support)
Carla R. Collins, Chief, Programs,
ccollins@vabirthinjury.com x3095
Jessica Turner, Agency Relations and Long-Term Care Specialist,
jtucker@vabirthinjury.com, x3096
Operations and Administration
Margarita Pelaez-King, Director, Human Resources,
mpelaezking@vabirthinjury.com x3010
Hanna Bareford, Human Resources/Board Support,
hbareford@vabirthinjury.com x3079
Ronda Holloway, Operations Manager/FOIA Officer,
rholloway@vabirthinjury.com x3090
Mikey Stecher, Junior Database Administrator,
mstecher@vabirthinjury.com x3084
Charlotte Spence, Communications Specialist,
cspence@vabirthinjury.com x3097
Dawn McCoy, MPP, Executive Director,
dmccoy@vabirthinjury.com x3071
Public Comment
Please submit your intent to share public comment via the Program’s Online Portal.
FOIA Inquiries
FOIA (Virginia’s Freedom of Information Act) questions may be emailed to Ms. Ronda Holloway, FOIA Officer for the Program at foia@vabirthinjury.com. Please include “FOIA Request” in the subject line with the details of your request.
Virginia’s Freedom of Information Act ensures that citizens of the Commonwealth and certain media members have ready access to public records that reside in the custody of public bodies, public officials, and public employees and that they will be freely admitted to the meetings in which public bodies conduct the business of the people. The Act is also intended to promote a greater awareness by all persons of governmental activities, and to offer citizens every opportunity to witness the operations of government. (Code of Virginia, §2.2-3700.)
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulders View Drive, Suite 600
Richmond, VA 23225 Phone: 804-330-2471 Fax: 804-330-3054
