Dear Families,
As we approach the Thanksgiving holiday, we want to share our upcoming office schedule and how it may affect claims processing timelines. We appreciate your patience and will continue working diligently to process all requests as quickly as possible. Please note holiday schedule below:
- Monday, November 24 – Tuesday, November 25: Virginia Birth Injury Fund and MCI-Rising – Normal operations
- Wednesday, November 26: Virginia Birth Injury Fund and MCI-Rising operating with reduced staff
- Thursday, November 27: Virginia Birth Injury Fund and MCI-Rising will be closed
- Friday: November 28: Virginia Birth Injury Fund will be operating with reduced staffing; MCI-Rising will be closed
Any urgent MCI Rx pharmacy matters will be handled by on-call staff on November 27 & 28 with normal operating hours resuming November 29.
The VBIF and Rising teams will be continuously processing claims on Wednesday, and VBIF will resume on Friday. If you experience an urgent issue, please call us at 804-330-2471. For all other questions, you may email ad*****@***********ry.com. A VBIF team member will be monitoring these channels and triage accordingly.