The Program staff have processed and reimbursed, or paid in full, all claim reimbursement requests that were previously submitted to the Program’s previous third-party administrator, Benefit Plan Administrators, for processing and concerning which supporting documentation was provided. However, the Program received information during the last Board meeting suggesting that there may be claims that have not been paid or reimbursements that have been delayed. The Program continues to process all claims in accordance with the Program Handbook and the Program’s governing law. Each claim must be reviewed to verify compensability with supporting documentation before any reimbursement or payment can be issued.
While we cannot discuss individual claims here due to confidentiality requirements, our Team remains committed to transparency, timely processing, and accountability. We encourage admitted claimant families with outstanding claims, questions or concerns to contact our Team directly for assistance at the contact information on our website Contact Us page. If you have a claims processing question, want to better understand the Program Handbook requirements, or need help with understanding what documentation is necessary, please call us! We are here to help!